Privacy Policy

At RAN Online EN, operated by RX Development, we are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information. This Privacy Policy outlines what data we collect, how we use it, and your rights as a user.

1. Information We Collect

We may collect the following types of information:

• Account Information: Username, email address, and password (encrypted)
• Gameplay Data: Character names, levels, in-game activity, and logs
• Technical Data: IP address, device type, browser version, and crash logs
• Support Communications: Messages or emails sent to our support team

We do not collect sensitive personal data such as national ID numbers, payment card details, or biometric data.

2. How We Use Your Information

Your information is used to:

• Provide and maintain game services
• Monitor server performance and detect cheating or abuse
• Respond to support inquiries
• Improve gameplay experience and community safety
• Enforce our Terms and Conditions

3. Anti-Cheat & Security

Our anti-cheat system may collect technical data and, in rare cases, capture desktop screenshots only when a cheat is detected. These screenshots are:

• Stored securely in encrypted form
• Accessible only to authorized staff
• Used solely for dispute resolution or enforcement actions

We do not share this data with third parties unless legally required.

4. Cookies & Analytics

Our website may use cookies to:

• Remember your login session
• Track website performance and traffic (via analytics tools)

You may disable cookies through your browser settings, but some features may not function properly.

5. Data Sharing

We do not sell or rent your personal data. We may share limited information with:

• Hosting providers (for server operation)
• Security services (for DDoS protection and abuse prevention)
• Legal authorities (if required by law)

6. Your Rights

You have the right to:

• Request access to your data
• Ask for corrections or deletion
• Withdraw consent (where applicable)

To exercise these rights, contact us at: [email protected]

7. Data Retention

We retain gameplay and account data for as long as your account is active. Inactive accounts may be deleted after a period of inactivity, subject to our data retention policy.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 [email protected]